Terms of Service

These Terms of Service (the "Terms") set forth the conditions for use of websites, web applications, and other related services (collectively, the "Services") provided by TOKOSEKI ("we," "us," or "our"). Contractors and Users who use the Services shall use the Services in accordance with these Terms. If you do not agree to these Terms, you may not use the Services. If a Contractor or User starts or continues using the Services, that person is deemed to have agreed to these Terms.

Article 1 (Applicability)

These Terms apply to all relationships between us and Contractors and Users in connection with use of the Services.
We may establish rules, guidelines, help pages, and other provisions regarding the Services in addition to these Terms (collectively, "Individual Provisions"). Individual Provisions constitute part of these Terms regardless of their name.
If these Terms conflict with Individual Provisions, the Individual Provisions prevail only if they expressly state that they prevail over these Terms.
The Contractor is responsible for causing Users to comply with these Terms and Individual Provisions.

Article 2 (Definitions)

The terms used in these Terms are defined as follows:

"Contractor" means a person who registers an account on the Services and creates or manages a Workspace.
"User" means a Member or any other person who uses the Services under the Contractor's management.
"Workspace" means a management unit created by the Contractor on the Services to centrally manage seats, seat equipment, member information, reservations, and similar matters.
"Member" means a participant created, invited, or registered by the Contractor in association with a Workspace (including employees, visitors, facility users, etc.).
"User Content" means information registered, posted, uploaded, or stored on the Services by the Contractor or a User (including workspace images, company logos, face photos, avatar images, text, reservation information, settings information, etc.).
"Paid Plan" means a paid usage plan contracted for each Workspace.
"External Services" means third-party services we use to provide the Services (including payments, hosting, databases, delivery, monitoring, notifications, analytics, caching, etc.).

Article 3 (Registration)

The Contractor may start using the Services by registering an account without an application procedure or screening. Registration is completed when an applicant agrees to these Terms and completes account registration in the manner prescribed by us.
The applicant represents and warrants that the applicant is at least 18 years old. We do not provide an age verification mechanism and are not liable for any disadvantage arising from a false representation.
If we reasonably determine that an applicant or Contractor falls under, or is likely to fall under, any of the following, we may impose Usage Restrictions, etc. (Article 12). We are not obligated to disclose the reason except where required by law.
- The registration information is false
- These Terms are violated
- The applicant or Contractor falls under or is related to Antisocial Forces, etc. (Article 17)
- We otherwise reasonably determine that use is inappropriate
Even if we impose Usage Restrictions, etc. under the preceding paragraph, the Contractor is not released from service fees or other obligations that have already arisen.

Article 4 (Account Management)

The Contractor and Users shall properly manage account information for the Services (including user IDs, passwords, and authentication information based on external IDs) at their own responsibility.
We may deem any login or other act performed using such account information to be an act by the Contractor or User who holds the account.
Even if the Contractor or a User suffers damage due to insufficient management of account information or use by a third party, we are not liable unless we have willful misconduct or gross negligence.

Article 5 (Content of the Services)

The Services are a system that enables the Contractor to centrally manage seats, seat equipment, member information, and similar matters for each Workspace and to create and manage reservations.
We may change, add to, or discontinue the content of the Services as necessary (Article 18).
Part of the Services depends on the specifications, operating status, terms of use, and other conditions of External Services. All or part of the Services may become unavailable due to outages, suspension, specification changes, changes to terms of use, or similar events concerning External Services.

Article 6 (Contractor Responsibilities / Member Management)

The Contractor is responsible for managing Workspaces and Members.
Members are created or invited by the Contractor and use the Services under the Contractor's management.
The Contractor is responsible for Members' use of the Services, including Members' acts.
The Contractor shall cause Members to comply with these Terms (including Article 8). If a Member's violation causes damage to us or a third party, the Contractor is responsible for compensating such damage, unless we have willful misconduct or gross negligence.
A Member must log in in the manner prescribed by us to use the Services (authentication ID/password, passkey, etc.).
We do not provide mechanisms to verify the age or other qualifications of the Contractor or Members. The Contractor is responsible for managing the eligibility, authority, and similar matters of the Contractor and Members.
If we reasonably determine that it is necessary for a request from the Contractor, support, incident investigation, security response, legal compliance, or other operational needs, personnel granted permissions prescribed by us may access the account, Workspace, or User Content of the Contractor or a Member and perform necessary operations.
The access and operations under the preceding paragraph will be conducted only to the extent necessary to achieve the purpose.
We accept inquiry text from Contractors or Members in multiple languages, but our replies will be in Japanese. Contractors and Members shall use translation tools as necessary.

Article 7 (Fees / Contract / Payment)

The details, fees, billing cycle, and other conditions of Paid Plans are as displayed on the sales page or purchase procedure screen.
Paid Plans are contracted for each Workspace. The Contractor is responsible for paying the usage fees as the contracting party of the Paid Plan.
Payment is made through the payment service provider designated by us (Stripe). The Contractor shall make payment according to the purchase procedure screen.
When the Contractor completes the application procedure for a Paid Plan and payment is completed by the payment service provider, the Paid Plan contract for the relevant Workspace is formed and usage fees arise from that time. After payment is completed, the Contractor may immediately use the Paid Plan.
Paid Plans automatically renew on each renewal date. The Contractor may stop automatic renewal by completing the cancellation procedure in the manner prescribed by us before the next renewal date (Article 13).
If the Contractor changes a Paid Plan to a higher plan, the change takes effect immediately after completion, and the prorated difference for the remaining current billing period or other amount calculated by the payment service provider may be charged.
If the Contractor changes a Paid Plan to a lower plan, unless we expressly state otherwise, the change takes effect from the next renewal date, and no prorated refund, difference refund, or other refund is provided for the current billing period.
Payment conditions (payment method, billing timing, handling of non-payment, etc.) are governed by the contents displayed on the purchase procedure screen and the terms and operation of the payment service provider.
Communication charges, fees prescribed by card companies or other payment-related parties, foreign exchange fees, and other costs necessary for payment of usage fees are borne by the Contractor.
If the Contractor fails to perform payment obligations, we may impose Usage Restrictions, etc. on all or part of the Paid Plan, relevant Workspace, account, or other Services. Even in this case, the Contractor is not released from usage fees or other obligations that have already arisen.
If we provide a free trial, its period, covered features, usage limits, handling after expiration, and other conditions are governed by the contents displayed on the sales page, management screen, or purchase procedure screen. We may change, suspend, or terminate a free trial at our discretion.
After a free trial ends, if the Contractor has not completed the application and payment for a Paid Plan, access to normal features and data viewing for the relevant Workspace is restricted, and the trial-expired guidance screen is displayed. Except where required by law, we have no obligation to provide features, retain data, restore data, or provide individual support during or after the free trial.

Article 8 (Prohibited Acts)

The Contractor and Users shall not engage in the following acts when using the Services. The Contractor shall not cause Members to engage in the same acts.

Acts that violate laws or public order and morals
Acts related to criminal activity
Acts that infringe our or a third party's intellectual property rights, portrait rights, privacy, or other rights or interests
Registering, posting, uploading, or storing third-party personal information, confidential information, or information that infringes rights without necessary authority or consent
Acts that impose excessive load on, or interfere with, the servers, networks, systems, or other operation of the Services
Unauthorized access or attempts thereof
Analysis, reverse engineering, vulnerability testing, or other security checks of the Services without our prior consent
Automated operation, scraping, crawling, or similar acts beyond normal use
Unauthorized collection of information of other Contractors, Users, or third parties
Impersonation
Advertising, solicitation, or sales activities without permission
Reselling, sublicensing, lending, sharing, or commercially providing the Services to third parties
Using the Services without our prior consent for competitive research, performance measurement, comparative display, benchmarking, or similar purposes
Acts that violate the terms, policies, or other conditions of External Services
Acts that constitute provision of benefits to Antisocial Forces, etc.
Other acts that we reasonably determine to be inappropriate

Article 9 (User Content)

Rights in User Content are reserved to the Contractor, User, or rightful rights holder.
The Contractor represents and warrants that the Contractor has the rights, permissions, and consents necessary to register, post, upload, or store User Content on the Services.
The Contractor grants us, free of charge, permission to store, reproduce, transform (including resizing, optimization, thumbnail generation, etc.), display, and deliver User Content to the extent necessary to provide and operate the Services.
The Services may provide workspace images, company logos, face photos, avatar images, and other images by using URLs or similar means for sharing, display, or delivery. In such cases, a third party who obtains the URL or other access information may be able to view them. The Contractor is responsible for managing URLs and other access information and for setting the disclosure scope.
We do not use User Content for machine learning (model training) purposes. However, we may process User Content (display, conversion, analysis, etc.) as part of providing functions.
If we reasonably determine that User Content violates these Terms or may cause infringement of third-party rights, unauthorized use, security issues, or other interference with operation of the Services, we may delete, hide, suspend publication of, or take other necessary measures regarding such User Content without prior notice.
Except where required by law or expressly provided in these Terms, we have no obligation to store, restore, provide, monitor, or delete User Content.

Article 10 (Intellectual Property Rights)

Intellectual property rights and other rights in the Services and all elements composing the Services, including software, programs, screens, designs, logos, trademarks, text, and images related to the Services, belong to us or rightful rights holders.
Permission to use the Services under these Terms does not mean assignment, transfer, license, or other grant of rights to the Contractor or Users with respect to the Services or the rights described in the preceding paragraph.

Article 11 (Suspension of the Services)

We may suspend or interrupt provision of all or part of the Services without prior notice if any of the following applies:
- We conduct system maintenance, inspection, or updates
- Provision becomes difficult due to force majeure such as earthquakes, fires, power outages, or communication failures
- Provision becomes difficult due to outage, suspension, specification changes, or similar events concerning External Services
- Emergency response is necessary for unauthorized access, security issues, legal compliance, or similar matters
- We otherwise reasonably determine that provision is difficult
We are not liable for damage incurred by the Contractor or Users due to the preceding paragraph beyond the scope of Article 16 unless we have willful misconduct or gross negligence.

Article 12 (Usage Restrictions / Suspension / Deregistration)

If the Contractor or a User falls under any of the following, we may impose usage restrictions, suspend an account, suspend a Workspace, deregister the account, or take other necessary measures (collectively, "Usage Restrictions, etc.") without prior notice:
- These Terms are violated
- The registration information is false
- Payment obligations are not performed
- There are circumstances requiring our response, such as unauthorized use, security issues, or a third-party rights infringement claim
- We otherwise reasonably determine that use is inappropriate
We reasonably determine the scope, content, and period of Usage Restrictions, etc. based on the violation, scope of impact, necessity of investigation, and other circumstances.
If Usage Restrictions, etc. are imposed, the relevant Contractor or User may be unable to access the Services, relevant account, relevant Workspace, or data associated with them.
If Usage Restrictions, etc. are based on these Terms being violated or other reasons attributable to the Contractor or User, we do not provide refunds. However, this does not apply if Article 15 provides otherwise.
We are not liable for damage incurred by the Contractor or User due to Usage Restrictions, etc. beyond the scope of Article 16 unless we have willful misconduct or gross negligence.
Even after imposing Usage Restrictions, etc., we may continue investigation as necessary and lift or change the scope of Usage Restrictions, etc., deregister the account, or take other measures that we reasonably determine necessary.

Article 13 (Cancellation / Withdrawal)

The Contractor may cancel a Paid Plan through the contract screen for each Workspace or other procedures prescribed by us.
Even after cancellation is completed, the Contractor may use the Paid Plan for the relevant Workspace until the end date of the current billing period.
Prorated refunds, cancellations, or other refunds upon cancellation are not provided except as provided in Article 15.
The Contractor may withdraw from the Services in the manner prescribed by us.
Even after cancellation or withdrawal, the Contractor is not released from usage fees or other obligations that arose before cancellation or withdrawal.

Article 14 (Data Deletion / Backup)

If the Contractor deletes a Workspace, we will delete the data related to that Workspace (including User Content) from the Services or make it inaccessible from the normal usage screen. However, if technically or operationally unavoidable, it may take a reasonable time for deletion to be reflected.
Notwithstanding the preceding paragraph, we may store the relevant data in backups, etc. to the extent reasonably necessary for incident recovery, audits, security, legal compliance, dispute resolution, and other operational purposes. In such cases, we will retain the data only for the period necessary for those purposes.
If the Contractor withdraws, we will logically delete the Contractor's data in the manner prescribed by us.
We may store logs related to the Contractor or Users (including audit logs) to the extent reasonably necessary for legal compliance, security, fraud prevention, audits, dispute resolution, and other operational purposes.

Article 15 (Refunds)

Due to the nature of digital services, we do not provide refunds or cancellations for reasons attributable to the Contractor.
However, if the Services (the entire service) are continuously unavailable for one week (168 hours) or more from the time we detect an outage or reasonably confirm the occurrence of an outage (including large-scale outages of External Services), and the Contractor submits a refund request through the "Contact" form at the bottom of the screen within 30 days from the later of the outage recovery date or the end date of the applicable billing period, we will handle the refund by a reasonable method such as prorating based on the number of days not provided. "Unavailable Services (the entire service)" means a state in which, as reasonably determined by us, most of the core functions of the Services are unavailable to general Contractors. Refunds under this Article are intended to return usage fees and do not mean payment of additional money under any name, including damages, penalties, or compensation for mental distress.
The refund procedures, calculation methods, refund methods, and other details are subject to the method separately prescribed by us.
If Usage Restrictions, etc. under Article 12 are imposed for reasons attributable to the Contractor or User, the refund under paragraph 2 does not apply.

Article 16 (Disclaimer of Warranties and Limitation of Liability)

We make no express or implied warranties that the Services will be uninterrupted, defect-free, suitable for the specific purposes of the Contractor or Users, or always available in the Contractor's or Users' usage environment. We do not provide an SLA (uptime guarantee).
If we are liable for damages in connection with the Services, the scope is limited to ordinary and direct damages unless we have willful misconduct or gross negligence.
Only if we have negligence other than gross negligence, the maximum amount of our damages liability is the amount equivalent to usage fees paid by the Contractor to us for the Workspace in which the damage occurred for the most recent one month from the time the damage occurred. If the Workspace is on a free plan or there were no paid usage fees during that period, the maximum amount is 1,000 yen.
We are not liable for special damages, indirect damages, lost profits, data loss, or loss of business opportunities incurred by the Contractor or Users unless we have willful misconduct or gross negligence.

Article 17 (Exclusion of Antisocial Forces)

The Contractor and Users represent and warrant that they do not fall under and have no relationship with organized crime groups, members of organized crime groups, associate members, or similar persons (collectively, "Antisocial Forces, etc.").
If the Contractor or a User violates the preceding paragraph, we may impose Usage Restrictions, etc. without prior notice.

Article 18 (Changes to the Services)

We may change, add to, or discontinue the content of the Services at our discretion. If we make changes, additions, or discontinuations that materially affect the Contractor or Users, we will, in principle, notify them by posting on the Services or by other methods we deem appropriate at least seven days before the effective date. However, this does not apply to minor changes, functional improvements, security responses, responses to specification changes of External Services, or other urgent and unavoidable cases.

Article 19 (Amendments to the Terms)

We may amend these Terms if any of the following applies:
- The amendment conforms to the general interests of Contractors and Users
- The amendment does not contradict the purpose of these Terms and is reasonable in light of the necessity of amendment, the appropriateness of the amended content, the existence and content of amendment provisions in these Terms, and other circumstances
The amended content and effective date will, in principle, be notified by posting on the Services or by other methods we deem appropriate at least seven days before the effective date.
The amended Terms apply to use of the Services on and after the effective date.
If an amendment legally requires individual consent from the Contractor or Users, we will obtain consent in the manner prescribed by us.

Article 20 (Handling of Personal Information)

We handle personal information, etc. of Contractors and Users in accordance with our Privacy Policy.

Article 21 (Notices or Communications)

Notices or communications from us to the Contractor or Users are made by posting on the Services, sending to the registered email address, displaying on the management screen, or other methods we deem appropriate.
Contractors and Users shall keep their registration information current and accurate. We are not liable even if notices or communications do not arrive due to incomplete or outdated registration information.

Article 22 (Prohibition of Assignment)

The Contractor and Users may not assign, transfer, create a security interest in, or otherwise dispose of their status under these Terms or rights or obligations under these Terms to any third party without our prior consent.

Article 23 (Data Export upon Service Termination)

If we terminate provision of the Services, we will notify the Contractor in advance.
If, due to termination of the Services, the Contractor is unable to obtain data on the Services (such as in maintenance mode), the Contractor shall contact us through the "Contact" form at the bottom of the page. After identity verification, we will respond to data provision within a reasonable scope.
We may separately determine the details of the response under the preceding paragraph, including content, format, provision method, provision period, and whether provision is possible.
Except where required by law, we have no obligation to provide, store, restore, or individually convert data after termination of the Services.

Article 24 (Governing Law and Jurisdiction)

These Terms are governed by the laws of Japan.
If a dispute arises in connection with the Services, the Sendai District Court or Sendai Summary Court will be the agreed court of first instance. However, if the Contractor or User qualifies as a consumer under the Consumer Contract Act, this applies only to the extent not contrary to that Act or other mandatory laws.

Article 25 (Last Updated)

Last updated: 2026/05/18