Information Based on the Specified Commercial Transactions Act
Seller
今野 颯太
Business Address
4F-A Sennan Building, 2-11-19 Chuo, Aoba-ku, Sendai-shi, Miyagi 980-0021, Japan
Phone Number
080-9074-6257
Hours: Weekdays 18:30-20:00, Saturdays 10:00-18:00
As a general rule, please contact us through the "Contact" form at the bottom of the page.
Email Address
support[at]tokoseki.com
Replace [at] with @
Contact Information
As a general rule, please contact us through the "Contact" form at the bottom of the page.
Inquiry messages are accepted in multiple languages.
However, replies from us will be provided in Japanese.
Sales Price
The sales price of paid plans is displayed including consumption tax on the sales page and purchase procedure screen.
The features, usage limits, contract unit, billing cycle, and other terms of each plan are subject to the content displayed on the sales page or purchase procedure screen.
Fees Other Than the Sales Price
Internet communication charges required to use the Services are borne by the customer.
If fees, foreign exchange fees, or other costs prescribed by card companies or other payment-related parties are incurred in connection with payment, such costs are borne by the customer.
Because the Services are digital services, shipping fees and return shipping fees do not apply.
Service Delivery Timing
After the purchase procedure is completed and payment is completed by the payment service provider, the applicable paid plan becomes available immediately.
However, due to external services, communication environments, system failures, maintenance, or other circumstances, the start of use or reflection of some features may take time.
Payment Method
Payment is processed via Stripe (credit card, etc.).
Available payment methods are subject to the content displayed on the purchase procedure screen.
Payment Timing
Usage fees are prepaid for each usage period.
The first payment is made when applying for a paid plan, and subsequent payments are automatically processed on each renewal date displayed on the purchase procedure screen.
Upgrades take effect immediately after completion, and the prorated difference for the remaining current billing period or other amount calculated by the payment service provider may be charged.
Downgrades take effect from the next renewal date unless we expressly state otherwise. Prorated refunds, difference refunds, or other refunds in connection with downgrades are not provided.
The timing of billing from credit card companies or other payment-related parties to the customer is subject to the contract between the customer and the relevant payment-related party.
Contract Term and Automatic Renewal
Paid plans are contracted for each workspace and automatically renew on each renewal date.
The contract term, renewal date, billing cycle, and other terms are subject to the content displayed on the sales page or purchase procedure screen.
If there is a sales period or application deadline, it will be displayed on the sales page or purchase procedure screen.
Free Trial
If a free trial is provided, the applicable period, covered features, usage limits, handling after expiration, and other conditions will be displayed on the sales page, management screen, or purchase procedure screen. If the application and payment for a paid plan have not been completed after the free trial ends, access to normal features and data viewing for the relevant workspace is restricted, and the trial-expired guidance screen is displayed. We may change, suspend, or terminate the free trial at our discretion.
Returns, Cancellations, and Termination
Due to the nature of digital services, refunds, cancellations, and returns for customer convenience are not accepted after completion of the purchase procedure.
However, only in cases specified in the Terms of Service, such as when the Services as a whole cannot be provided continuously for one week (168 hours) or longer, refunds will be handled by a reasonable method, such as prorating based on the number of days during which the Services were not provided. To request a refund, the Contractor must apply through the "Contact" form at the bottom of the screen within 30 days from the later of the outage recovery date or the end date of the applicable billing period.
Cancellation procedures can be completed from the "Billing" page for each workspace.
If the cancellation procedure is completed before the next renewal date, automatic renewal from the next period onward will stop.
Even after cancellation, the applicable paid plan can be used until the end of the relevant billing period.
Daily prorated refunds, cancellations, or other refunds in connection with cancellation will not be provided unless otherwise specified in the Terms of Service.
Recommended Environment
We recommend using the Services in the following environments.
Please confirm in advance that the Services work correctly in your environment before making payment.
Browser Version
- macOS: latest version of Chrome or Safari
- Windows: latest version of Edge or Chrome
- iOS: latest version of Safari
- Android: latest version of Chrome
Last Updated
Last updated: 2026/05/18